SPIRIT WEAR policies and FAQ
Thank you for visiting the Taylor Spirit Wear online store! Below are answers to some frequently asked questions about the Spirit Wear sale.
Can I see samples?
Yes! Non-printed sample items will be available in the Taylor lobby at Back to School Night on September 11th. You can use those samples to get a sense of the sizing, fabric and features.
Can I pay by CASH OR check?
Not online. Our online store accepts credit cards or PayPal. If you prefer to pay by cash or check, please use the paper order form and follow the instructions on that form.
when will i get my stuff?
We anticipate delivery by the last week of October. Yes, we know, that's not exactly Amazon Prime. But please remember that all Spirit Wear items are custom ordered. After collecting all orders and payment, the PTA will submit the orders and total payment to our vendor, who will manufacture the number of items we order and send them back to us. Then PTA volunteers will sort the orders for delivery. All of this takes time!
Please note: because all of our Spirit Wear items are custom ordered in bulk, we have to meet a minimum threshold of orders per item. Should you choose an item that doesn't meet that threshold, we will be in touch and your purchase price will be refunded
What are my options for delivery?
This year, all Spirit Wear items will be delivered by "backpack mail" -- i.e., items will be distributed in school directly to students in their homerooms. When you add an item to your cart, you will be asked for the name, grade, and homeroom teacher of the student to whom it should be delivered. (Taylor teachers and staff are welcome to order too! There are appropriate options for staff members in the checkout form as well.)
What is the return and exchange policy?
Unfortunately, there will be NO RETURNS and NO EXCHANGES. All Spirit Wear items are custom ordered, so we can't return them to the vendor. Also, please understand that this is a volunteer PTA event, and we just don't have the capacity to deal with returns and exchanges. If you can find another Taylor parent who wants to exchange with you or buy extra items off of you, that's great, we love it. But unfortunately we can't accommodate returns or exchanges through the PTA. Please visit the Taylor lobby on Back to School Night to see samples and get a sense of sizing before you order.
What if I WANT to cancel an order?
We can cancel online orders up to 48 hours before the order cutoff deadline for a full refund. Just forward your email receipt to email@example.com and tell us you want to cancel the order. After the order cutoff deadline, we will do what we can, but please understand that we cannot cancel orders after we have submitted the order information to the vendor.
I have more questions!
Happy to help! Please contact firstname.lastname@example.org.