SPIRIT WEAR FAQ
Thank you for visiting the Taylor Spirit Wear online store! Below are answers to some frequently asked questions about the Spirit Wear sale.
Can I see samples?
Yes! Sample items will be available in the Taylor lobby throughout the sale period (Oct. 16 to Nov. 6). You can use those samples to get a sense of the sizing too.
Can I pay by CASH OR check?
Not online. Our online store accepts credit cards or PayPal. If you prefer to pay by cash or check, please use the paper order form and follow the instructions on that form.
when will i get my stuff?
We anticipate delivery in the week of December 4. Yes, we know, that's not exactly Amazon Prime. But please remember that all Spirit Wear items are custom ordered. After collecting all orders and payment, the PTA will submit the orders and total payment to our vendor, who will manufacture the number of items we order and send them back to us. Then PTA volunteers will sort the orders for delivery. All of this takes time!
Also, please note that inventory levels at Under Armour may additionally impact the availability or delivery timing of Under Armour items.
What are my options for delivery?
There are two options, and you will have the opportunity to pick during the checkout process. The first option is "backpack mail" -- items will be distributed in school directly to students. The second option is parent pick-up at school (logistics TBD). The second option is intended to accommodate parents who want to give Spirit Wear items as holiday gifts. Please note that you will only be able to choose one delivery method per order. If you want some items to be delivered by backpack mail and some to be held for parent pick-up, please place two separate orders.
What is the return and exchange policy?
Unfortunately, there will be NO RETURNS and NO EXCHANGES. All Spirit Wear items are custom ordered, so we can't return them to the vendor. Also, please understand that this is a volunteer PTA event, and we just don't have the capacity to deal with returns and exchanges. If you can find another Taylor parent who wants to exchange with you or buy extra items off of you, that's great, we love it. But unfortunately we can't accommodate returns or exchanges through the PTA. Please visit the Taylor lobby during the sale period to see samples and get a sense of sizing before you order.
What if I WANT to cancel an order?
We can cancel online orders within 24 hours for a full refund. Just forward your email receipt to firstname.lastname@example.org and we'll cancel the order. After 24 hours, we will do what we can, but please understand that we cannot cancel orders after we have submitted the order information to the vendor.
I have more questions!
Happy to help! Please contact email@example.com.